A Cravenmodels Company
Cravenmodel Centre, Bungalow Railway Workshops,
Purslow Estate, Craven Arms, Shropshire SY7 0HJ
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PRIVACY STATEMENT
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‘we/ us/ our’ - in relation to the company: Cravenmodels Mail Order Company
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At Cravenmodels and Modeltrainsuk, we appreciate the importance of the privacy of our visitors, and therefore we take steps to ensure that their privacy is protected.
This statement sets out what information we collect and how that is used.
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INFORMATION YOU PROVIDE US
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When you enter information on a page of the site, whether that be by placing an order, sending us an e-mail or so on, that information is received and stored by us. This may include name, address and contact details. You may choose not to provide certain information, although when placing an order there are certain details that we require for the processing of said order.
We do not receive directly or store any credit card details.
Any such information is used only for the express purpose of providing the best service possible, and is used only by ourselves and those of our partners involved in processing and delivering your order.
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This website uses secure methods to protect any information you provide from unauthorised use. However, the evolving nature of the methods used to access such information means that, whilst we will do our utmost to protect all information we hold, no internet security system can guarantee absolute security 100% of the time. This means that any information you enter is done so at your own risk.
We would urge all of our customers and visitors to take steps to protect themselves from unauthorised access to their details. For example, when using a shared computer, please be sure to sign off when finished. Please do not use e-mail, including the e-mail form on this website, to send sensitive information, such as credit/debit card details, to us. We cannot accept any responsibility for any unauthorised use of information sent to us in this manner.
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WHO DO WE PASS INFORMATION TO?
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With the exception of those companies whom we use to process orders, such as, but not necessarily limited to, financial clearing houses and couriers, we do not sell, distribute or disclose any of your information to third parties unless required to do so by law. When we do pass information to a third party during the processing of orders, we will only pass the information that is necessary for the effective completion of your order.
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Cravenmodels - Modeltrainsuk Mail Order Company - August 2008
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Thank you for your custom. JAMES LYON - Cravenmodels and Modeltrainsuk.
TERMS AND CONDITIONS OF TRADING
Questions
Should you have any questions about any item we have in our Mail-order Shop, please feel free to give us a call on 01588 660 580, or email us at: questions@cravenmodels.com
We are happy to answer any questions which you think are not adequately covered in the item description itself or to give advice if necessary. Please email or telephone us. Tel: 01588 660 580
Payment.
We accept payment via UK Cheque or UK Postal Order or by Debit or Credit Card via PayPal. No extra charges apply for any of the payment methods. Payment by UK Cheque or Crossed UK Postal Order.
Goods will NOT be dispatched until funds are received into our bank account.
Delivery
All small parcels are dispatched by 1st Class Royal Mail or by Airmail for overseas purchases. Heavy items may be dispatcher by Carrier.
If you do require a different delivery address to the one associated with your user ID on eBay, Credit/Debit Card or PAYPAL records.
You must contact us immediately after purchase to arrange an alternative delivery address.
However some Credit Card Companies will only allow us to dispatch goods to your registered address with them. Please ensure that it is correct and current.
For UK shipping to non-mainland addresses, there may be a supplement, please contact us to confirm.
We usually dispatch purchases within 1 to 2 working days of receipt of funds received into our bank account.
If you require insurance please accept our insurance option PAYMENT and your parcel will be sent by Recorded or Special Delivery (UK).
Delivery Time Estimates
Royal Mail UK Mainland - Normally 1 - 3 working days. Please allow up to 7 working days.
Royal Mail UK Non-Mainland - Normally 2 - 4 working days. Please allow up to 7 working days.
Royal Mail Airmail - Europe - Normally 3 - 5 working days. Please allow up to 10 working days.
Royal Mail Airmail - Non-Europe - Normally 5 - 7 working days. Please allow up to 12 working days.
Although the vast majority of our parcels arrive well within the above estimates, occasionally items can be delayed. If you don’t receive your item in the time suggested above after the item is marked by us as dispatched, please contact us.
If an unsuccessful first delivery attempt is made to your address for your item/s purchased, the Royal Mail or courier will hold the item at their local depot and await collection by the Buyer for 5 days.
If you fail to collect an item from the depot and it is returned to us, there is a minimum administration fee of £12 or 15% of the value of the goods plus the redelivery cost which would be the same as the original delivery fee.
Returns
If you feel that you need to return an item to us, it must be done within 7 days of receipt of that item - BUT YOU MUST CONTACT US BEFORE RETURNING ANY ITEM so as to avoid any misunderstanding at a later date.
The time limit is necessary if we need to make a claim against the carrier or Paypal.
Any item that is returned after receiving our agreement, it must be in its original manufacturers packaging, be unused and be in an undamaged condition. If this is not the case a charge will be made.
WARRENTY - Please call us or email first before returning any item so we can establish if we think a warranty claim would be appropriate.
Returned items will be sent to the distributor or manufacturer and they will decide the appropriate action, to either repair or replace or indeed reject the claim.
Collection
We are unable to offer collection of items purchased. We no longer have a high street store.
All our items listed in on our Website, Ebay shop or on our Ebay Auction Site are in brand new retail condition, unless specifically stated in the description,
Thank you for your custom. JAMES LYON - Cravenmodels and Modeltrainsuk.
